The dialer that keeps your agents talking
28dialer is a hosted auto dialer with a built-in webphone, campaign management and live reporting, so your team spends its time on conversations instead of dialing.
One login for dialing, calling and reporting
Everything a call centre needs to run outbound and inbound campaigns, hosted and managed for you.
Auto dialing that matches your campaign
Choose how aggressively to dial for each campaign. The dialer skips busy and unanswered numbers and connects agents only when someone picks up.
- Predictive, progressive and preview dialing modes
- Answering-machine detection
- Scheduled callbacks and automatic redial rules
- Do-not-call list filtering
A phone that lives in the browser
Agents log in from any computer with a headset and start taking calls. There is no softphone to install or configure on each machine.
- Works in a modern browser with a headset
- Mute, hold, transfer and three-way calling
- Suitable for office and remote agents
- Your own logo on the agent screen
Campaigns and leads under control
Upload lead lists, assign them to campaigns and decide what happens after every call with dispositions your team defines.
- Lead list upload with custom fields
- Custom call dispositions and scripts
- Inbound queues and IVR menus
- User roles for agents, supervisors and admins
See what is happening right now
Supervisors watch agents and calls live, listen in when coaching is needed, and export reports at the end of the shift.
- Real-time agent and campaign dashboards
- Call recording with search and playback
- Listen, whisper and barge for supervisors
- Exportable agent and campaign reports
Built for busy call-centre floors
Agents get the next connected call without touching a keypad. Supervisors see the whole floor on one screen. That is the day 28dialer is designed around.
Why teams choose 28dialerFrom sign-up to first call in three steps
We set up your account
Tell us how many agents you have and what you dial. We prepare your dialer and logins.
You load your leads
Upload your lists, create a campaign and choose a dialing mode that fits it.
Agents start calling
Agents open the webphone in their browser, log in and take connected calls.
See 28dialer with your own campaign
Book a short demo and we will walk you through the dialer, the webphone and the reports.