Everything your call centre runs on
28dialer brings the dialer, the phone and the reports together, so you manage one platform instead of several.
Auto dialer
Dial through your lead lists automatically and hand agents only the calls that connect. Pick the dialing mode per campaign, from fully predictive to agent-controlled preview.
Learn more- Predictive, progressive and preview modes
- Answering-machine detection
- Callbacks, redial rules and time-zone aware dialing
- Do-not-call list filtering
Webphone
A browser-based phone built into the agent screen. New agents are ready in minutes, wherever they work, with nothing to install.
Learn more- Runs in a modern browser with a headset
- Mute, hold, transfer and three-way calling
- Works for office and remote teams
- Branded with your own logo
Inbound queues & IVR
Route incoming calls to the right team with menus and queues, and blend inbound with outbound so agents are never idle.
Learn more- IVR menus and call queues
- Skill-based and ring-group routing
- Blended inbound and outbound campaigns
- Voicemail and after-hours handling
Recording & reporting
Follow every campaign live and review any call afterwards. Reports show what each agent and each list actually produced.
Learn more- Real-time agent and campaign dashboards
- Call recording with search and playback
- Listen, whisper and barge
- Exportable reports
Voice routes & numbers
Use the carrier you already have, or ask us to arrange SIP trunks and phone numbers along with your dialer.
- Bring your own SIP trunk
- Local and toll-free numbers on request
- Caller ID management per campaign
- Help with setup and testing
Set up and looked after for you
Hosted for you
We run the servers and keep the dialer updated, so there is no hardware for you to buy or maintain.
Guided onboarding
We help you create your first campaign, load your leads and get your agents logged in.
Ongoing support
When something needs changing or is not working as expected, you have a team to contact.
Not sure what you need?
Tell us about your team and campaigns and we will suggest a setup.