Inbound & IVR
Every incoming call reaches the right person
Greet callers with a menu, place them in the right queue and connect them to an agent who can help, all on the same platform your outbound team uses.
How calls are handled
From first ring to the right agent
1
Menu
An IVR menu greets the caller and lets them choose the department or service they need.
2
Queue
The caller waits in the right queue with hold music or announcements until an agent is free.
3
Agent
The call arrives in the agent's webphone with the caller's details on screen.
Routing
Rules you control
Decide which agents receive which calls and what happens when nobody is available.
- IVR menus and call queues
- Skill-based and ring-group routing
- Voicemail and after-hours handling
- Blended inbound and outbound campaigns
Plan your call flow with us
Tell us how calls should be handled and we will help you set it up.