Frequently asked questions
Short answers to the questions we hear most. If yours is not here, ask us.
Setup and requirements
What is 28dialer?
A hosted auto dialer for call centres, with a built-in webphone, campaign and lead management, call recording and reporting.
What do agents need?
A computer with a modern browser, a headset and a stable internet connection. The webphone runs in the browser.
Do we need to buy servers or install software?
No. The platform is hosted and managed for you.
How long does setup take?
It depends on the size of your team and what needs configuring. Send us your requirements and we will give you a timeline.
Dialing and phone numbers
Which dialing modes are available?
Predictive, progressive and preview. You choose the mode for each campaign.
Can we use our own SIP trunk or carrier?
Yes. You can connect a carrier you already use, or ask us to arrange voice routes and numbers.
Can we handle inbound calls too?
Yes. Inbound queues and IVR menus run on the same platform, and campaigns can blend inbound and outbound calls.
Who is responsible for calling rules and consent?
You are responsible for following the telemarketing and do-not-call rules that apply to the people you call. The dialer provides tools such as do-not-call filtering to help.
Plans and support
How is 28dialer priced?
Pricing depends on the number of agents and the setup you need. See the plans or contact us for a quote.
Can we add or remove agents later?
Yes. Tell us how your team is changing and we will adjust your plan.
How do we get support?
Email us at info@28dialer.com or sales@28dialer.com.
Still have a question?
Send it to us and we will reply with a straight answer.