Auto dialer
More conversations from every hour of dialing
The dialer works through your lead lists for you and passes agents only the calls that connect, so less of the shift is spent listening to ringing and voicemail.
Dialing modes
Pick the mode that fits the campaign
Predictive
Dials several numbers per available agent and adjusts the pace as calls connect. Suited to large lists and high volume.
Progressive
Dials one number for each agent who is ready. A steadier pace with no abandoned calls from over-dialing.
Preview
Shows the lead to the agent first and dials when they are ready. Suited to high-value or complex calls.
Lists
Lead lists that stay organised
Upload your leads, map your own fields and decide the order in which they are dialed.
- Lead list upload with custom fields
- Do-not-call list filtering
- Time-zone aware dialing
- Lead recycling rules for unanswered numbers
Calls
Less wasted agent time
Busy tones, no-answers and answering machines are handled before a call reaches an agent.
- Answering-machine detection
- Scheduled callbacks
- Custom dispositions after every call
- Caller ID settings per campaign
See the dialer on your own leads
Book a demo and we will set up a sample campaign with you.