Recording & reporting
Know what is happening on every call
Supervisors follow agents and campaigns live, step in when coaching is needed and review recordings and reports afterwards.
For supervisors
Three ways to stay on top of the floor
Live dashboards
See who is on a call, who is waiting and how each campaign is performing right now.
Call monitoring
Listen to a live call, whisper advice to the agent or join the conversation when needed.
Call recording
Calls are recorded so you can search, play back and review them later.
Reports
Numbers you can act on
Reports show what each agent, list and campaign produced, so you know where to spend the next shift.
- Agent performance and time reports
- Campaign and list results by disposition
- Inbound queue reports
- Export for use in your own spreadsheets
See the dashboards live
We will show you the supervisor view during a short demo.